Got a question, something to say or just want to tell us how good we are, drop us a line.
We appreciate your feedback - email and let us know what’s up. Email us at firstname.lastname@example.org
If you wish to write to us for any reason, please use the following address:
c/o Dalepak Ltd
DC139 Style Way
How long does it take to process my order?
Orders are typically processed within one business day of the original purchase date. Orders placed on a release date or around busy periods may take up to 2 business days to be processed.
What are my shipping options?
Currently we exclusively use the UK Royal Mail for both domestic and international orders.
Please note: Orders are not shipped until payments are fully cleared through your credit card company. Please keep this in mind when choosing your shipping option.
Do you cover tax/tariffs/duties/fees when shipping to other countries?
If you are shipping your order to a country outside of the UK / EU, you are responsible for all taxes, duties, tariffs and fees in addition to any applicable customs laws and restrictions associated with importing products into that country. These laws and fees can change at any time and we recommend that you check with the appropriate customs offices before placing an order on atticusclothing.com.
Atticus Clothing will not add any of these fees to your order before checkout and will not reimburse you for any portion of the price of merchandise purchased, cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
When will I know when my order has been shipped?
We will also send you an email notification when your order is shipped.
Can I cancel my order?
You may attempt to cancel your order by emailing email@example.com IMMEDIATELY after placing an order. Please include your name, mailing address, order number and a return email address. Type the word CANCEL in the subject line. However we cannot guarantee that we can cancel your order in time before it is shipped out.
Can I return/exchange my order?
If you are not happy with your item you may return it in it's ORIGINAL, UNOPENED, UNUSED condition and original sales receipt within 14 DAYS of receipt for a full refund. Please contact us ahead of time at firstname.lastname@example.org BEFORE sending your item back. Type the word RETURN/EXCHANGE in the subject line. All returned items are subject to a 10% restocking fee.
How do I send my order in for a return or exchange?
You will need to contact us FIRST before sending your order in for a return or exchange. For returns please contact us at email@example.com
What happens if the product is faulty?
If you receive damaged or faulty items, please contact us immediately at firstname.lastname@example.org.
After we receive your request we will email you shipping instructions and a return authorization number.
Important information when returning.
1) When returning a product to us for an exchange/refund, it is the buyers full responsibility to take care of the goods until they are returned.
2) For an exchange due to ordering an incorrect size, the buyer is responsible for the postage costs to return the goods back to us.
3) When returning your product, please send standard service, NOT special or next day.
4) We can ONLY refund the cost of STANDARD postage on damaged items.
Please send all exchanges or returns to:
c/o Dalepak Ltd
DC139 Style Way
AtticusClothing.com will not be held responsible for any merchandise that is damaged, lost or stolen during the shipping process